Seniors Transportation

Burnaby Seniors' Transportation is an affordable and convenient service providing one-way and return trips for Burnaby residents who need assisted transportation to their medical and dental appointments within Burnaby, Vancouver, New Westminster and the Tri-City area. If cost, mobility or balance are an issue, Burnaby Seniors' Transportation is here to help.

For more information, please contact the Seniors Transportation Manager.

Donate or volunteer to help seniors in your community.


 CLICK HERE for Client Registration information.

** NOTEClient Registration will begin on Nov.1, 2021.  Click above for more details.** 

With the ongoing challenges brought on by COVID-19, this year has been difficult for so many in our community.  We anticipate as great a need as ever this Christmas season for families, children, at-risk individuals, and seniors with low income. 

Ways to help this year

Whether you would like to offer a one-time gift, or establish a lasting relationship with us, your sponsorship will bring much benefit to the community.

*Please click below to view these opportunities to assist us this year:

Corporate Sponsorship Opportunities

    • Assist our Christmas Bureau and receive community recognition

"Sponsor a Senior" Application Form

    • Provide a gift hamper to senior(s) in need

Angel Project Application Form

    • Gifts for children who have families with low income

2021 Christmas Bureau “Wish List”

    • Gift suggestions (for new, unwrapped toys/gifts) for our Toy Room

2021 Toy Room Volunteer - Elves and Drivers

    • Volunteer as an Elf, to assist with toy distribution at our Toy Room, or as a volunteer driver to pick up toys from our sponsors and deliver them to the Toy Room. 

Other ways to help us navigate a challenging Christmas during this ongoing pandemic:

  • or Send a Cheque to: “Burnaby Community Services” to
    2055 Rosser Avenue, Burnaby, V5C 0H1   

  • Or Call (604) 292-3905 and provide your payment details by phone.
  • We welcome donations of supplies and resources for our Toy Room, such as:  PPE’s, staff support, sanitization products and supplies.

  • Host a Toy Drive -- some companies are being innovative and creating “drive through” Toy Drives this year.

  • Volunteer your time -- assist us at the Toy Room, drive to collect donated gifts,
    and more!

**We cannot express enough how appreciative we are and how much we rely on your support.  None of our programs would be possible without our donors.  Thank you for your compassion towards your neighbours in this community and for your generosity.**

LAST YEAR, with your help, we brought Christmas to over 2,600 people through the Christmas Bureau, including families, children, at-risk individuals, and seniors.

The best gift you can give to your favourite charity is a recurring monthly donation. To help a charity remain sustainable, and strategize effectively, recurring monthly donations are the most beneficial, no matter the amount. Look through the various ways to give here.

               We are passionate about assisting those who are struggling and                                                                              in-need in our community.

Thank you for helping us to make Christmas a bit brighter this holiday season!


  Information for CLIENTS

Our Christmas Bureau offers brand new gifts for children of Burnaby families with low income, as well as hampers for seniors and at-risk individuals. To find out if you qualify, please read the information below.  All applicants must live in Burnaby. 

How can I register?

The information below is for REGISTRATION ONLY.                                                      When you come in to register, you will be provided with a PICK-UP DATE and TIME in December to come back to the Toy Room.                                                                                   ** You will not be able to pick up any toys on your registration day. 


Qualified applicants will receive new toys for their children (16 years & younger). You may qualify if you are:

  • a Burnaby family, with low income or receiving income assistance, with children 16 years old or younger 
  • a Burnaby senior living with low income --> call Kim at (604) 299-5754 to register and for more information
When registering at the Toy Room, families MUST PROVIDE:

  1. Working families must have a C-Print for EACH Adult                                                        - To obtain one, please call 1-800-959-8281 or 1-800-267-6999.  Press * to speak to an Operator, or you can access this online at MyCRA > My Account > Proof of Income > Option C-Print
  2. If you are on Income Assistance, you need to request a "Release of Information" from your Ministry Office.  This will replace the C-Print.
  3. Recent proof of address - e.g. copy of a home utility bill (hydro, cable, gas, internet or landline phone), banks statement, or Residency/Tenancy agreement dated within 2 months of the application.
  4. Identification for EACH CHILD - e.g. BC Services Card (this has replaced the CareCard), birth certificate, passport, child tax benefit statement, or Permanent Resident card. 
Toy Room LOCATION - Brentwood Town Centre

The location of our toy room changes every year, depending on where we can find space.  This year our Toy Room space is located at The Amazing Brentwood -- Brentwood Town Centre is at 4567 Lougheed Highway, off Willingdon Avenue.

We are in the old American Eagle Store on the Main Mall level, near the Scotia Bank.  (Please bring us TOYS for our shelves - you can see us assembling the shelves below!!) 


Client Registration dates -- Nov. 1 to Dec. 10, 2021
Monday - Friday:  10 am to 4 pm                                                                                Saturday:  10am to 3pm 

COVID-19 Protocol

We will have COVID-19 safety protocols in place during Christmas Bureau registration and toy pick-up.  This will include enforcing the BC Ministry of Health guidelines for maintaining physical distancing. 

Prior to entering the Toy Room, all visitors will be required to:

  • Complete a standard COVID questionnaire
  • Have their temperature checked (with a contactless infrared thermometer)
  • Disinfect their hands (using hand sanitizer provided)
  • Wear a mask at all times on site (we will provide disposable surgical masks)
  • Attend alone (only 1 family member can enter and no children will be permitted)   
  • NOTE:  All visitors will be required to show their BC Vaccination Passport with proof of double vaccination. 

We look forward to seeing you at our Toy Room this year.

Please take care and stay safe this season! 

  Information for DONORS (individuals & companies)

 Drop off a Gift

Help fill the shelves of our toy room!  Please bring a NEW & unwrapped toy or gift. Donations may be dropped off at the Toy Room during the hours specified below. 


Our Toy Room is at The Amazing Brentwood -- Brentwood Town Centre is located at 4567 Lougheed Highway, off Willingdon Avenue.  We are in the old American Eagle Store  on the Main Mall level near the Scotia Bank.             

Drop off toys Monday to Friday 10am to 4pm, or Saturday 10am to 3pm.. 

THANK YOU to our generous Corporate Sponsors (we'd be thrilled to have your organization's name here!) -- 




Thank you to The Province’s Empty Stocking Fund for their support!


Camping Bureau

The Burnaby Camping Bureau provides subsidies for Burnaby children with low income the opportunity to attend the summer camp of their choice. Along with our maximum subsidy of $175.00, we have partnerships with camps that provide match funds, allowing children the opportunity to attend a camp their families otherwise wouldn't be able to afford.

To qualify, you must be a resident of Burnaby, have children aged between 5 and 17 years, and are low income but are NOT receiving income assistance.

The following documents MUST be presented at the time of your appointment:

  1. A C-Print for the year 2018 for BOTH parents (if married/common law)
    • This is a document that is only available if requested through the Canada Revenue Agency (It is NOT your Notice of Assessment)
    • To order it from the CRA, call 1-800-959-8281, press * to speak with an operator OR access the document through 'My Accounts' online.
  2. Recent Proof of Address - ex: copy of home utility bill (hydro, cable gas, internet or landline phone) dated within 2 months of application.                                                                      
  3. ONE of the child's IDs: Care Card, PR card, Passport, or Birth Certificate.

Parents MUST know which camp they are sending their child to when they arrive for the appointment as well as have all the required documents. We will not see them if they don't have a chosen camp or missing information.

If you are looking for camps, please go to:

Donate or start a campaign to help a child have a life-changing summer.

The Burnaby Recreation Credit program provides a credit to Burnaby residents in financial need. The credit system consists of a dollar amount registered in the Burnaby Parks & Recreation computer system under your name. Use the credit to sign up for any Parks and Recreation program or to purchase a punch card or pass for admission to swimming pools, fitness classes, indoor cycling, skating rinks or weight rooms. There are some exceptions such as golf, private lessons and birthday parties.


You must live in Burnaby, be a Canadian citizen or permanent resident, and fit one of these categories: 

  • A. Are a low income individual, couple or family. Qualifying amounts are listed on the current Recreation Credit application form.
  • B. Individual with Disability Tax Credit Certificate. Qualifying maximum allowable income to qualify is increased by the amount of the Disability Tax Credit.
  • C. Receiving financial assistance (welfare) from the Ministry of Social Development and Poverty Reduction (MSDPR).
  • D. Eligible for or receiving disability assistance from Community Living BC.
  • E. Receiving income assistance from Resettlement Assistance Program (RAP).

 *Persons do not qualify if interest earned is greater than $100 per adult per year, or if RRSP contributions greater than $1000/family have been made.

Where to get an application form

  • Download here
  • Burnaby Parks, Recreation and Cultural facilities
  • Brentwood Community Resource Centre
  • Ministry of Social Development and Poverty Reduction
  • Burnaby Community Schools
  • Immigrant Services Society of B.C.
  • Community Living B.C.

 Application process

Please read the application carefully and complete it thoroughly. See the back of the application form for details about eligibility, required documentation, and how to apply. For further information about the program, contact Recreation Credit staff at 604-292-3900.

* You may apply for and receive credit once a year. The same application process must be completed each year.

Donate to improve access for those with low income to health and wellbeing.

Form and Tax Completion

The Tax Completion program offers assistance with income tax preparation through our participation in the Canada Revenue's CVITP program (the Community Volunteer Income Tax program). During the tax season, March and April, we offer appointments for individuals with low income to drop off their taxes for completion. On a weekly basis, a volunteer tax preparer picks-up, completes, and files these returns.

Form Completion is available by appointment only. We currently are able to assist with Federal Government Programs: Eligibility and assistance with applications for pensions (CPP, OAS, GIS) Provincial Government Programs: Eligibility and assistance with application for programs such as bus passes, MSP and Fair PharmaCare card applications. As well, we assist with filling out government card replacement applications.

For more information, please contact our Poverty Law Advocate at

Donate or volunteer to help people breakdown barriers to services.